ICBC Glass Express Provider in Victoria BC

As a provider of ICBC Express in Victoria, we can make your auto glass repair or replacement claims hassle-free. We work directly with ICBC to handle the entire claims process for you, including helping you with the paperwork.

We are based just outside of Downtown Victoria. However, we are well-situated to offer ICBC Express in Langford and the surrounding areas of View Royal, Metchosin, Esquimalt, Sooke and more.

While we can help walk-in customers, an appointment is preferred for customers making claims. Our friendly staff will take you through the paperwork and schedule the windshield repairs your vehicle needs.

Do you have private auto insurance? We are also an authorized service provider for all private insurance companies in British Columbia

To set up an appointment today, call: 250-474-5551


Am I Eligible for ICBC Glass Express Service?

We are often asked by customers if they are eligible for auto glass repair or replacement service through ICBC Express. Here are the only two requirements to be eligible as laid out by ICBC:

  1. You must have a valid ICBC auto insurance plan with comprehensive coverage, and
  2. There must only be one piece of damaged auto glass that needs repair

To clarify the second point, if you have a windshield and another window that is damaged, you would not be eligible for the ICBC Glass Express service. It can be the windshield or one window.

If you have more than one piece of auto glass that needs to be repaired or replaced, you will have to go through ICBC’s regular claim process.

What Windshield Damage is Covered by ICBC Glass Express?

If your windshield or any single window is damaged or broken, it would be covered by ICBC Express if the damage was caused by the following:

  • Acts of vandalism
  • Attempted break-ins of your vehicle
  • Rocks, stones, and other debris striking your windshield while driving it

If your windshield or glass window was broken or damaged as a result of a collision or more serious incident, you are not eligible for ICBC Express service. You will be required to file a full insurance claim with ICBC and must contact them.

If you meet the requirements for ICBC Express, you will only have to pay the deductible on your insurance policy. We will help you fill out the paperwork for an ICBC Glass Express claim and have your repair or replacement job completed so you can be on your way. We do all the heavy lifting for you!


Make an ICBC Express Claim and Get Repairs Today

A cracked windshield or window weakens even more after just a few weeks of exposure, which can put you and any passengers in serious danger. Eventually, the damage can spread and require you to pay for a more expensive replacement. Thankfully, our auto glass repair shop can handle most cases of chips and cracks with fast and quality service.

If you need auto glass replaced, we can provide you with a replacement from the largest stock of auto glass on Vancouver Island so you don’t have to wait! Contact us today to get your ICBC Glass Express claim and repair job done today.


Betty Carew
Betty Carew
01:18 16 Sep 23
Visited Van Isle Glass to repair a rock chip on my windshield. The service was professional and friendly. I was very much impressed with the result as well as the efficiency in completing the service. I highly recommend this organization for glass repair. Thank you to Clint and the TEAM at Van Isle Glass. It is much appreciated!!! Betty
21:10 12 Sep 23
Had a very good experience working with Dana and Diana at the front desk. Very courteous, engaging and respectful. We ran into a glitch where the replacement windshield installed was misaligned (not due to faulty install), but likely due to warpage at the plant. I promptly reported the issue to Van Isle management who took pictures of the faulty windshield, and replaced with a different manufacturer which fits perfect. I appreciate that they took ownership of the issue, and kept me in the loop about the process and the wait times.
Karman Rana
Karman Rana
02:12 10 Sep 23
I took my bmw for a windshield replacement and the people i met at the front were really helpful. The tech who looked after my car his name was dayton and he did a fabulous job. They even cleared a warning sign on ym dash for me. Great service and would highly recommend.
thomas & ulla ehlen
thomas & ulla ehlen
20:38 28 Aug 23
Excellent service, quality of work, and outstanding communication. The experience left nothing to be desired

Make an Auto Claim
and Get Repairs

Cracked windshields weaken after just a few weeks of exposure and put you in serious danger. Fortunately, our repairs are effective against even large cracks, so you can save money on a full replacement. If you need a replacement, we can provide one, possibly from our affordable stock of used glass.

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Van Isle Glass