Testimonials

Customer Reviews

As a locally owned and operated business, we believe it is our duty to perform all our services to a standard that our customers can appreciate. We treat others the way that we would like to be treated, and we always look for opportunities to go above and beyond to understand our customer’s needs in every situation. These are some of our favorite reviews gathered from review sites online.

To everyone who has written their testimonials, thank you for sharing your experience with others!

Excellent
4.8
June Smith
2 weeks ago
excellent service even put the stuff on my original windshield back up, that I didn't even think of. They called me when they were finished and the process was pleasant and quick.
Response from the owner:Hello June. It was so nice to hear about your positive experiences! Thank you! We also feel fortunate to have the support of great customers such as yourself. Wishing you all the best! - the team at Van Isle Glass
Super profesional, the car was ready when we were told, outstanding customer service 👏!
Response from the owner:Hello Juan. It was a pleasure to receive such positive feedback back! We’d like to thank you for your kind words and the 5 stars. May your travels be safe! The team at Van Isle Glass
Lisa Priel
3 weeks ago
Van Isle Glass was amazing! They replaced my cracked windshield today—I was silly and didn’t get a chip repair sooner, so it had to be fully replaced. Booking an appt. was super easy, and they responded the next day—plus, they’re open Saturday! I expected it to take about 2.5 hours, but it was done in 2. They called me 15 minutes before my car was ready. Everyone was so friendly and professional. I trusted the reviews on Reddit, and I wasn’t disappointed. They repaired my rain sensor, which a previous shop had messed up. They also installed my wipers and tucked away my dash cam wire. I wouldn’t hesitate to recommend them to anyone—so glad I chose Van Isle Glass! I’ll go to them first next time I have any glass related work.
Response from the owner:Hello Lisa. It was so nice to receive your review! Thank you so much for sharing your experience, and for the recommendation!! We were more than happy to take care of those little extras that you mentioned, during the windshield replacement, on Saturday, and we’re so happy that the Reddit reviews are what made you choose us! All the best! - the team at Van Isle Glass
John Ferguson
4 weeks ago
One of the few places in Victoria that can service a 25 ft motorhome. Super efficient and great service!
Response from the owner:Thank you for the great feedback John! We truly appreciate your support and your kind words!! - the team at Van Isle Glass
Makz Foot
1 month ago
Excellent service and quick turnaround. The crew here at VIG turned my windshield replacement around in a couple hours without batting an eye. Highly recommend them to anyone looking for some glass repair!
Response from the owner:Good morning Makz. Thank you for your high praise & recommendation! As an ICBC Glass Express shop, we pride ourselves on ensuring the customer experience includes a quick turnaround. Thank you for choosing us, and for sharing your experience!! Safe travels - the team at Van Isle Glass
Chris McEachern
1 month ago
Nice people, got me in quickly and finished in exactly 2 hours just like they said they would. Glass seems good as of now! Thanks guys
Response from the owner:Thank you Chris! We really appreciate your support of a locally owned ICBC Glass Express shop, & we’re glad that the timing and work, was up to your expectations. All the best! The team at Van Isle Glass
Darren Johnson
1 month ago
Response from the owner:Hello Darren. Thank you so much for taking the time to share your experience, and thank you for supporting our local ICBC Glass Express shop!! We look forward to being of assistance in the future - the team at Van Isle Glass
Rebecca Foldy
1 month ago
Got me in same day, and done by noon! Thank you 🙂
Response from the owner:Hello Rebecca. Thank you so much for your kind words of appreciation, and for choosing Van Isle Glass to replace your shattered back glass! We understand that your time is valuable, and also how important it is to go back to your normal routine, therefore, we couldn’t be happier that we were able to provide same day service! Wishing you well - the team at Van Isle Glass
Snow So'Wavey
2 months ago
Awesome friendly place staff a very helpful in every possible way great customer service well recommended in the community
Response from the owner:Hello Snow. Thank you for this very special review! I know that our team will very much appreciate your kind words. It was our pleasure to be of assistance. Wishing you safe travels! The team at Van Isle Glass
Rohit Bhasin
2 months ago
Best place on the island for windshield repair and rock chip repairs. They were extremely professional, provided great advice and timely service to my vehicle. I am your customer for life now. Thank you!
Response from the owner:Hello Rohit. Thank you! We truly appreciate your business, and this amazing review! It will be our pleasure to assist you in the future. Wishing you safe travels! - The team at Van Isle Glass
Jaelyn Kolarich
2 months ago
Really impressed with my experience getting a rock chip repaired in my windshield here! I showed up at my appointment time and they immediately got me in and fixed it in about 15 minutes for free. Looks perfect! Would definitely recommend.
Response from the owner:Hello Jaelyn. Thank you so much for ending our day on a good note!! We’re truly pleased that you had a good experience, and that you took the time to provide us with a recommendation & this review!! Wishing you the best! the team at Van Isle Glass
R CHAN
3 months ago
BEEN A COUPLE MONTHS...WAS REFERRED TO VAN ISLE (BY ANOTHER WELL-MEANING LOCALLY-OWNED/OPERATED FIRST RESPONSE GLASS...), REGARDING NEEDED WINDSHIELD CHIP REPAIRS...AM GRATEFUL TO JORDAN FOR TAKING IN SUV WITH NO APPT, BUT ALSO FOR THE PROMPT/PROFESSIONAL CUSTOMER SERVICE EXPERIENCE IN FULLY RESOLVING; ALONG WITH DAYTON VAN ISLE PATIENTLY/INVALUABLY EDUCATED ON ASPECTS OF THE WINDSHIELD REPAIR BUSINESS; (ANOTHER CHAIN OPERATION KNOWN BY THEIR ADJECTIVE FOR FAST...) WANTED TO CLOSE ON THE QUICKER/MORE EXPENSIVE (DEDUCTIBLE &) WINDSHIELD REPLACEMENT OPTION--IF YOU'VE READ THIS FAR & IN NEED OF TRUSTWORTHY CUSTOMER (& NOT JUST WINDSHIELD/GLASS...) SERVICE, THEN VAN ISLE GLASS IS WELL WORTH THE DRIVE TO SEE...! MANY THANKS AGAIN TO JORDAN/DAYTON FOR THE GOODWILL, BEST WISHES TO YOU & YOURS!
Response from the owner:Hello. I’m so glad that you found our business! Yes, we do routinely accept drop in customers & sometimes that makes all the difference, when it comes to rock chip repair. We also wish to “thank you” for sharing your experience & for the recommendation & recognition of our staff members! ( it’s worth noting that ICBC also recognizes shops that put repair before replacement, as Top tier shops) Thank you again for supporting our locally owned ICBC Glass Express shop! Best regards, the team at Van Isle Glass
Michelle Grant
3 months ago
Not ever dealing with Icbc for a claim, Jordon made it very simple. Not only did he help me with the details, he suggested a cool place to have coffee and breakfast while I waited. Top notch service and I felt heard, respected and appreciated. The windshield looks great! Thanks again Van Isle Glass.
Response from the owner:Thank you for the great feedback Michelle!! We’re so glad to hear that you enjoyed your experience, particularly Jordan’s dedication and care! Our team takes great pride in making every customer feel welcome & valued, and we’ll be sure to share your kind words with them. All the best! - the team at Van Isle Glass
James Chana
3 months ago
Best place to go for any glass issue. Very professional, friendly and time efficient.
Response from the owner:Hi James. Thank you very much for the high praise, and the 5 star review!! It’s support from customers like yourself that make it possible for our local business to continue serving the community for all these years! We look forward to working with you again. All the best - the team at Van Isle Glass
Chris Gallon
3 months ago
6/5 stars!! Will not being going anywhere else for glass repair! Super friendly, super smart (they really know their stuff) helped select the best windshield and helped me find what my ICBC coverage can save me when everyone else charges me out the wazoo. Amazing service and it looks like I have a new car, they even cleaned a little bit of mess 🙏 Definitely will be recommending this to my friends from now on. Thanks guys!!
Response from the owner:Hello Chris. Thank you so much for ending our week with your excellent review!! It was truly our pleasure to be of assistance, and we are so glad that you were pleased with the service & products that you received. All the best-the team at Van Isle Glass
W. T.
3 months ago
Caught a chip coming down island, wheeled in and got a repair right away. Professional staff, easy location, ICBC approved.
Response from the owner:Hello. I’m so glad that we were able to be of assistance, and thank you so much for taking the time to express your appreciation! We look forward to seeing you again. - the team at Van Isle Glass
Geoff Howe
3 months ago
I had my windshield replaced and everything from the booking to service appointment was professional and friendly. Very quick, too!
Response from the owner:Hello Geoff. Thank you for the 5 star review. We understand how busy our customers are, and therefore, we also know that taking the time to share your experience w/these kind words, is going the extra mile! May you have a safe & happy holiday weekend!! - the team at Van Isle Glass
Sasha Shkut
4 months ago
I had my van’s windshield replaced at Van Isle Glass in Langford and had a great experience. The windshield replacement was fast, professional, and completed in about two hours. The team was friendly, explained everything clearly, and delivered high-quality work at a fair price. Highly recommended for auto glass and windshield replacement in Langford and Victoria.
Photo from customer review
Response from the owner:Hello Sasha. Thank you very much for sharing your experience. We are so pleased that our service, price, and quality of workmanship met your expectations! And thank you for choosing to support a local ICBC Glass Express Shop! Your support & recommendations make a significant difference! All the best - the team at Van Isle Glass
Saige Peters
4 months ago
I had a really great experience here. The service was quick, professional, and everything was explained clearly. As someone who doesn’t know much about cars, I really appreciated how they took the time to make sure I understood what was being done and didn’t make me feel uncomfortable or pressured at all. The girl upfront was also very nice to talk to and very helpful!
Response from the owner:Hello Saige. Thank you for ending our week with such a wonderful review!! We believe in helping our customers make the best decision for them, without pressure, so I’m thrilled to hear that you felt well informed & comfortable. All the best! - the team at Van Isle Glass
Maxwell Tan
4 months ago
Locally renowned company. Excellent products and services. Great boss. Thank you very much and highly recommended!
Response from the owner:Hello Maxwell. It was so nice to receive your review & recommendation!! We're so glad that you were pleased with our service and products, and we also thank you very much, for your support of our locally owned business! - the team at Van Isle Glass
Cory Y
4 months ago
Great service, thanks so much for assisting on the mirror issue on my Q5.
Response from the owner:Hello Cory. Thank you for the 5 star review! It was our pleasure to be of assistance! All the best to you. - The team at Van Isle Glass
Super helpful and awesome service overall !
Response from the owner:Hello Veronika. Thank you for your kind words of praise, and for taking the time to share your experience. It makes all the difference! - the team at Van Isle Glass
Joel daSilva
4 months ago
We live on Pender Island and when our truck rear window blew out it meant a trip over to Victoria. I actually ended up calling Van Isle Glass in Langford and they were great. They made sure the job would be done so I could catch the early ferry back. It was also easier to drive there than Victoria . Really nice staff as well.
Response from the owner:Hello Joel. Your review is truly appreciated! We understand that our Pender Island customers sometimes need us to accommodate a tighter schedule, and it was our pleasure to accommodate that. We’re so glad that our location also made a difference! All the best to you - the team at Van Isle Glass
jeff eggen
5 months ago
I highly recommend Van Isle Glass for all your automotive glass repair/replacement needs. I return time and time again because of the top notch service. Diana and her staff are knowledgeable and friendly and provide prompt service. Thank you Diana!
Response from the owner:Good morning Jeff. Thank you so much for reaching out and sharing your feedback with us! We truly appreciate the 5 star review, your kind words, and the recommendation!! Looking forward to being of assistance in the future & wishing you the best. - Diana & the team at Van Isle Glass
Izaak Housden
5 months ago
In 2024 I had Van Isle Glass replace the cracked front windshield of my 2020 Leaf. They did excellent work and were very quick. Communication was also excellent. More recently, I had a water leak in the car. I suspected it might be the replaced front window. Van Isle Glass asked me to bring it down so they could do a pressure test with a bubble solution to verify the window was sealed properly. It was. They did not charge me for this test, which I really appreciated. They also provided me with a contact for another company that specializes in finding auto water leaks. Wow. I couldn't be happier with these guys. They have certainly earned my future business. Well done guys.
Response from the owner:Hello Izaak. Thank you for taking the time to share your experience! It means a lot to us. As an owner, I too couldn’t be happier with how our team responded to your situation. We believe in supporting people in the community, and your thoughtful review encourages others to support our local business. Thank you again, and all the best! - the team at Van Isle Glass
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Van Isle Glass